Shipping policy

Urbonix Shipping Policy

At Urbonix, we prioritize delivering your products swiftly and securely. Partnering with Shiprocket, we ensure reliable, trackable shipping across India. Below are the key details of our shipping policy:

1. Shipping Partners
All orders are shipped through Shiprocket, a trusted logistics provider. We work with them to ensure your products reach you in perfect condition and on time.

2. Shipping Locations
We ship to most locations across India, including urban and rural areas. If your location is not covered by Shiprocket’s service, our customer support will inform you during or shortly after your order placement.

3. Shipping Timeframes

  • Order Processing: Orders are processed within 1 business days of confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  • Delivery Time for Urban Areas: Once dispatched, your order will typically be delivered within 3-5 business days in most urban locations.
  • Delivery Time for Rural Areas: For rural or remote areas, delivery may take up to 3-7 business days, depending on the accessibility of the location.

Delivery times are estimated, and external factors such as weather or carrier delays may affect the actual delivery date.

4. Shipping Charges

  • Standard Shipping: Shipping fees are calculated based on the weight of your order and the delivery location. This cost will be displayed during checkout.
  • Free Shipping: We periodically offer free shipping promotions on select products or order amounts. Keep an eye on our website for ongoing offers.

5. Order Tracking
After your order is shipped, you will receive a tracking number via email or SMS, allowing you to track the status of your delivery through Shiprocket’s platform in real-time.

6. Delays & Undelivered Packages
In case of delays or if your package remains undelivered, please contact us at support@urbonix.com, and we will work with our logistics partner to resolve the issue promptly.

7. International Shipping
Currently, we only ship within India. We are planning to expand our services internationally in the near future.

8. Address Changes
If you need to change your shipping address after placing an order, please contact us within 24 hours of the order confirmation. Address changes can only be made before the order is dispatched.

Contact Us
For further inquiries regarding our Shipping Policy, please reach out to us via email at support@urbonix.com or contact our +91 7042734446 customer support line.