Refund policy

Urbonix Return & Exchange Policy

At Urbonix, we are committed to ensuring you have a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help with our return and exchange process. Please review our policy details below:

1. Return Policy
We accept returns within 3 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition as when you received it.
• It must be in its original packaging, including all accessories, manuals, and any promotional items.
• Proof of purchase is required (order confirmation, receipt, or invoice).

2. Exchange Policy
At this time, refunds are not available. Instead, we offer an exchange for the same product or an equivalent item of your choice. You may exchange an item within 3 days of receiving your order, under the following conditions:

• The product must be in its original, unused condition.
• Any replacement item will be sent once we receive and inspect the returned product.

3. Process for Return & Exchange
To initiate a return or exchange:

• Contact our Customer Support at support@urbonix.com or call us at our toll-free number within 3 days of delivery.
• Our team will guide you through the process and provide a return authorization.
• Once your return is approved, please ship the item back to us using the provided address. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

4. Defective or Damaged Products
If you receive a product that is defective or damaged, please contact us immediately. We will offer a replacement or exchange free of charge. Be sure to notify us within 3 days of delivery to ensure timely resolution.

5. Conditions for Non-Eligibility
Certain items are non-returnable and non-exchangeable:

• Products that have been used, damaged, or altered.
• Items returned after the 3-day return window.
• Products without original packaging or missing accessories.